Table 3 Proportion of client Satisfaction among family planning users at public health facility at public health facility in Bahir Dar city, from March, 2017(n = 490)
Characteristics | Very dissatisfied [No (%)] | Dissatisfied [No(%)] | Neutral [No(%)] | Satisfied [No. (%)] | Very satisfied [No. (%)] |
|---|---|---|---|---|---|
Registration staff warmly welcomed you | 31(6.3) | 126(25.7) | 152(31.0) | 128(26.1) | 53(10.8) |
Professionals* informed you where FP service department | 10(2.0) | 102(20.8) | 171(34.9) | 152(31.0) | 55(11.2) |
Professionals* were available when required | 10(2.0) | 39(8.0) | 126(25.7) | 241(49.2) | 74(15.1) |
Professionals* introduce their name to you | 181(36.9) | 182(37.1) | 57(11.6) | 52(10.6) | 18(3.7) |
Professionals* spent enough time in consultation | 19(3.9) | 44(9.0) | 177(36.1) | 203(41.4) | 47(9.6) |
Professionals* were respectful | 9(1.8) | 67(13.7) | 192(39.2) | 166(33.9) | 56(11.4) |
Professionals* performs the procedure with cleanliness and sanitation | 5(1.0) | 4(0.8) | 50(10.2) | 287(58.6) | 144(29.4) |
Professionals* explanation was clear and straightforward | 3(0.6) | 11(2.2) | 51(10.4) | 266(54.3) | 159(32.4) |
Choice of methods available | 14(2.9) | 6(1.2) | 32(6.5) | 219(44.7) | 219(44.7) |
Professionals* gave adequate information | 16(3.3) | 43(8.8) | 123(25.1) | 206(42.0) | 102(20.8) |
Health facility easily accessible | 13(2.7) | 23(4.7) | 119(24.3) | 237(48.4) | 98(20.0) |
Location of family planning service department | 7(1.4) | 37(7.6) | 160(32.7) | 198(40.4) | 88(18.0) |
Waiting room has enough sitting chairs | 33(6.7) | 27(5.5) | 115(23.5) | 180(36.7) | 135(27.6) |
Cleanliness of the health facility | 5(1.0) | 18(3.7) | 128(26.1) | 228(46.5) | 111(22.7) |