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Table 3 Proportion of client Satisfaction among family planning users at public health facility at public health facility in Bahir Dar city, from March, 2017(n = 490)

From: Assessment of women’s satisfaction with family planning service at public health facilities in Northwest Region of Ethiopia: a cross sectional study

Characteristics Very dissatisfied [No (%)] Dissatisfied [No(%)] Neutral [No(%)] Satisfied [No. (%)] Very satisfied [No. (%)]
Registration staff warmly welcomed you 31(6.3) 126(25.7) 152(31.0) 128(26.1) 53(10.8)
Professionals* informed you where FP service department 10(2.0) 102(20.8) 171(34.9) 152(31.0) 55(11.2)
Professionals* were available when required 10(2.0) 39(8.0) 126(25.7) 241(49.2) 74(15.1)
Professionals* introduce their name to you 181(36.9) 182(37.1) 57(11.6) 52(10.6) 18(3.7)
Professionals* spent enough time in consultation 19(3.9) 44(9.0) 177(36.1) 203(41.4) 47(9.6)
Professionals* were respectful 9(1.8) 67(13.7) 192(39.2) 166(33.9) 56(11.4)
Professionals* performs the procedure with cleanliness and sanitation 5(1.0) 4(0.8) 50(10.2) 287(58.6) 144(29.4)
Professionals* explanation was clear and straightforward 3(0.6) 11(2.2) 51(10.4) 266(54.3) 159(32.4)
Choice of methods available 14(2.9) 6(1.2) 32(6.5) 219(44.7) 219(44.7)
Professionals* gave adequate information 16(3.3) 43(8.8) 123(25.1) 206(42.0) 102(20.8)
Health facility easily accessible 13(2.7) 23(4.7) 119(24.3) 237(48.4) 98(20.0)
Location of family planning service department 7(1.4) 37(7.6) 160(32.7) 198(40.4) 88(18.0)
Waiting room has enough sitting chairs 33(6.7) 27(5.5) 115(23.5) 180(36.7) 135(27.6)
Cleanliness of the health facility 5(1.0) 18(3.7) 128(26.1) 228(46.5) 111(22.7)
  1. * Professionals* in this table indicated that those who provide family planning service in Public Health facilities of Bahir Dar city administration