Table 5 Client satisfaction by facility type
Health facility type | |||||
|---|---|---|---|---|---|
Satisfaction | Total n(%) | Public n (%) | PNFP n (%) | PFP n (%) | Exact Chi-square, P- Value |
Cleanness of facility | |||||
Dirty | 20 (15.9) | 5 (14.7) | 0 (0.0) | 15 (18.3) | χ 2 = 8.4 p = 0.08 |
Fairly clean | 42 (33.3) | 17 (50.0) | 3 (30.0) | 22 (26.8) | |
Clean | 64 (50.8) | 12 (35.3) | 7 (70.0) | 45 (54.9) | |
Respectfulness of health staff | |||||
Disrespectful | 15 (11.9) | 5 (14.7) | 0 (0.0) | 10 (12.2) | χ 2 = 4.6 p = 0.41 |
Fairly respectful | 48 (38.1) | 12 (35.3) | 2 (20.0) | 34 (41.4) | |
Respectful | 63 (50.0) | 17 (50.0) | 8 (80.0) | 38 (46.3) | |
Privacy during consultation with provider | |||||
No privacy | 38 (30.2) | 11 (32.3) | 1 (10.0) | 26 (31.7) | χ 2 = 10.2 p = 0.04 |
Some privacy | 35 (27.8) | 6 (17.6) | 1 (10.0) | 28 (34.1) | |
Enough privacy | 53 (42.0) | 17 (50.0) | 8 (80.0) | 28 (31.1) | |
Overall satisfaction with the visit | |||||
Dissatisfied | 43 (34.1) | 15 (44.1) | 2 (20.0) | 26 (31.7) | χ 2 = 5.2 p = 0.30 |
Fairly satisfied | 46 (34.5) | 12 (35.3) | 6 (60.0) | 28 (34.1) | |
Satisfied | 37 (29.4) | 7 (20.6) | 2 (20.0) | 28 (34.1) | |